Lightspeed Global distributes plastic model kits, accessories and collectibles.
We only sell to dealers and retailers with physical brick-and-mortar retail stores or established online stores.
We do not accept and will not respond to sellers who operate exclusively on third-party marketplaces, such as Amazon, eBay, Walmart, etc.
As part of our due diligence, we will research all registrants and only contact those who meet our requirements listed above.
The minimum order is $350.
Please refer to our About page to see the brands we carry.
To see our prices, log into the website. To request a login, please click on the Register button on the Login page. We will contact you within 1 business day to verify your account details.
Please reach out to your retailer for parts request.
Due to the volume of parts request, we will no longer be accepting replacement part requests. If your kit was purchased from an authorized retailer (through us), then we will send the parts to the retailer when they order it.
We ship throughout Canada and the United States. Our warehouses are located in Toronto, Ontario and Buffalo, NY.
We strive to fulfill orders within 2 business days, usually sooner. If there are any issues, we will contact you.
Due to sustained fuel price increases driven by the ongoing geopolitical climate, we are no longer able to absorb shipping costs as we have been. We've been shouldering these increases for as long as possible, and effective April 15, 2026, a flat 3% shipping fee will be applied to all orders.
Yes, the 3% shipping fee applies to all shipments as of April 15, 2026, regardless of order size or location.
Exception: Customers who pick up their orders
The shipping fee is 3% of your invoice subtotal. For example, a $1,000 order would include a $30 shipping fee.
Reporting Damaged Goods
Retailers must report any damaged items within seven (7) days of receiving the shipment.
It is the Retailer’s responsibility to inspect all packages for visible damage immediately upon delivery.
Freight Carrier Damage Claims
If damage is caused by the freight company, the Retailer must:
Inspect the shipment upon arrival before signing for delivery.
If external box damage is visible:
Report the damage immediately to the delivery driver.
Note the damage on the Bill of Lading (BOL) before signing.
Obtain a written complaint receipt from the carrier.
Take clear photos of the damaged package before opening.
If internal damage is discovered after opening:
Report the issue to the freight carrier within 24 hours.
Provide photos of both the damaged goods and packaging.
File a claim directly with the freight company.
Distributor Assistance & Replacement Policy:
The Distributor is not responsible for damages caused by the freight company but will assist the Retailer in submitting claims when possible.
Replacements for freight-damaged items will be issued at the Distributor’s discretion, either before or after the freight company reimburses the claim.
Return Authorization Requirement
All returns require prior authorization from the Distributor before being shipped back.
Unauthorized returns will not be accepted.
Acceptable Return Reasons
Returns will only be accepted for the following reasons:
Errors in shipment (wrong item shipped).
Duplicate shipments.
Factory defects affecting the product’s function or appearance.
Return Process & Restocking Fees
Non-defective returns (not due to factory defects or shipping errors) may be subject to a 15% restocking fee.
All authorized returns must be freight prepaid unless otherwise agreed.
Claim Processing & Resolution
Once a damaged goods claim is submitted, the Distributor will review the case and may request:
Photos of the damaged product and packaging.
A copy of the original invoice or purchase order.
Additional documentation if necessary.
If approved, the Retailer will receive a replacement, credit, or refund as determined by the Distributor.
While we try to ensure shipping accuracy, sometimes, mistakes happen. Contact us at care@lsghobby.com.
Unfortunately we are unable to guarantee the survival of any freezable products when shipped during the colder months of the year.
While we do pack your items as best as we can, we are unable to control the temperatures that items experience whilst en route to your location. Additionally, we are unable to control the handling of your items whilst shipping as we use external carriers.
It is for these reasons that we will not be held liable for any damages that may occur via freezing to paint or other freezable items during shipping.
If you have any further questions please do not hesitate to reach out to us at: care@lsghobby.com
Upon submission of your order, we will contact you to request payment. We accept the following:
Payment terms may be considered for customers with a minimum 3-month purchasing history with LSG. All applications are subject to credit review and may require trade or credit references. Approval of payment terms is at LSG’s discretion.
LSG reserves the right to charge interest on any overdue balances once the agreed payment term has expired. Interest will accrue at a rate of 24% per annum (2% per month), calculated from the due date until payment is received in full.
All invoices are expected to be paid by the stated due date.
If an invoice becomes overdue, the account may move through the following stages depending on how long payment remains outstanding.
Past Due (Day 1+)
The invoice is considered overdue.
Shipments may be temporarily paused until payment is received.
Invoice terms remain unchanged once overdue.
30 Days Past Due
All shipments are placed on hold.
The overdue balance must be settled in full for the account to return to normal standing and allow new orders to be processed.
60 Days Past Due
Credit terms may be suspended.
The account may be escalated for formal collection handling in accordance with company policy.
Additional account restrictions may be applied.
If payment cannot be made immediately, the account will remain on hold until the overdue balance is resolved.
Overdue invoices are expected to be settled in full.
Partial payments generally do not restore credit standing or resume shipments unless approved under a management-authorized recovery arrangement. Any such arrangement is temporary and discretionary.
Overdue invoices remain payable according to their original terms.
Commercial discussions, including discounts, chargebacks, credits, or deductions, are reviewed only after outstanding balances have been brought current.
ACH (Automated Clearing House) is a direct bank transfer payment method. Customers who pay by ACH receive a 3% rebate, automatically credited to their account for use on their next order — effectively offsetting the price adjustment entirely.
Yes, ACH payments are handled securely by PayPal, our trusted payment processor. LSG Hobby never sees or stores your bank details on our servers — all sensitive information is managed entirely by PayPal's secure platform.
Because we ship orders in good faith upon receiving your ACH payment, a returned payment due to insufficient funds will result in the following:
Setting up ACH takes just a few steps:
ACH payments typically take 3–6 business days to settle.
You may notice that funds have left your bank account before the invoice updates — please allow an additional 2–3 business days for the payment to fully clear on our end.
Your rebate is applied automatically once your ACH payment has fully settled.
The credit will appear on your account and will be applied to your next order — no action required on your part.
We are proud to offer items that can be ordered before they arrive at our warehouse.
To reserve a product marked with the "pre-order", simply add it to your shopping cart and submit .
You are not charged for pre-ordered items until they become available to be shipped. You will receive an invoice either after the release date, or 1-2 days prior to its shipping, depending on your order.
You will not be charged for any of the items until they are ready to ship. Any items in your cart that are available now will be grouped into one order and you will be charged when those items are processed and ready to ship.You will receive an email notification when your pre-orders items are available in our store.
We strive to ship pre-orders as soon as they are received in our warehouse. Our goal is to ensure timely delivery of a pre-ordered item on the scheduled release date of the product.
Please contact us by phone or email at the following:
Phone: (647) 812-1951
Email: care@lsghobby.com